How can we help, castaway?

This is the help desk for TheIsland.cc and our community Minecraft server Castaway. Open a ticket and the crew will get back to you — usually within a day.

Playing right now? Open a ticket without leaving the game: /ticket <your question>, /ticket report <what happened> for griefing, or /ticket bug <details>. Staff replies show up in-game and your location is attached automatically.

Quick answers: in-game, try /help — guides for claiming land (/help claims), the Lighthouse, tides, homes and more.

No account needed — just your email so we can reply. Already sent a ticket? Use Check Ticket Status with your email and ticket number.